Last update: July 3, 2024
This statement (the “Privacy Policy”) explains how we collect, use, disclose, and safeguard the personal data of users (“user” or “you”) we receive through the services (“services”) provided by our website (the “Site”), and how users receiving our services can realize their rights in it
The pronoun (“we” or “us” or “our”) in this text denotes Hadaieq granada. We are a registered company in UAE. Our address is (Sharja, Maisaloon ) We offer an online store through a platform known as “Hadaieq Granada”. We control your data. This means that we are responsible for determining how we collect, store, and use your personal information. By using the Site, you consent to the current version of our Privacy Policy. If you have questions or concerns regarding our Privacy Policies, you should contact the Hadaieq Granada Team by e-mail at info@hadaieq-granada.com
We collect certain data from you directly, like information you enter yourself.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience better and easier.
Log Files
We automatically gather certain information about our Site traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Cookies
Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share data about your activities across websites. Cookies also allow us to remember things about your visits to our site, like your preferred language, and to make the site easier to use. We use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period.
We use session cookies to identify you during a single browsing session, like when you log into website. We use persistent cookies where we need to identify you over a longer period, like when you request that we keep you signed in.
We use cookies for the following purposes:
If you reject cookies in your browser settings, you may still use our Site, but your ability to use some areas of our Site may be limited.
Registration
:To be able to purchase a product, you need to create a user account. When you create or update your account, we will collect the following information from you (“Personal Data”)
Your Name-
Your email address-
Profile Information
You can also choose to provide profile information like an image(avatar). Your avatar (profile image) will be publicly viewable by others.
.If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order-
.You can pay through a third party payment system (for example, Stripe)-
.You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code-
.For security, Hadaieq Granada does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data-
.Correspondence
If you choose to leave us feedback, we will collect the information you send us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as e-mails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you
Special Offers and Updates
We may occasionally send you information on products, services, special deals, and promotions, using the e-mail address provided to us by you during registration. To the extent we send you commercial e-mails regarding third party marketing or promotional materials, we will give you the ability to opt-out of receiving such e-mails in accordance with applicable law. We will not provide your personally identifiable information to third parties for their own marketing purposes without your consent.
Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is suspended for maintenance, we might send you an e-mail.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by e-mail, using the e-mail address provided by you to us when you registered on the Site
For European Union users and users in other countries that have data protection legislation that requires the user's personal data to be deleted after some time, your account data will be deleted automatically after 7 years of inactivity. Inactivity is defined as lack of interaction with course content. After 7 years of inactivity, we will contact you with one month's advance notice, to inform you that your personal data will be deleted from the computers on which it is saved, and to give you the option to request to keep your personal data for another 7 years.
For users in all other countries, We will save your account data until you send a request to us to delete your data through the site, after which your data will be deleted according to the schedule provided by the site when you request the deletion.
Hadaieq Granada may shorten the retention period of your personal data according to the amount, nature and sensitivity of your personal data, the potential risks of harm resulting from the unauthorized use or disclosure of your personal data, the goals behind the processing of your personal data and whether we can achieve these goals through other means, and the applicable legal requirements.
You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain analytics providers. You can update or terminate your account from within our Services and can also contact us for individual rights requests about your personal data. Parents who believe we have unintentionally collected personal data about their underage child should contact us for help deleting that information.
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